Call Agent
About the job
We are looking for a charismatic and skilled Call agent to set appointments between the Prospect and the Sales Consultant, to confirm the meeting as the date approaches and to remind both parties of the commitment to ensure the arrangement is successful. The Call agent is also responsible for building good relationships with new and existing clients to try and ensure their business in the future.
To be successful as a Call agent you must have excellent interpersonal skills and experience in sales. A good Call agent combines charisma with sales knowledge to create a compelling sales pitch.
Responsibilities
Handling the queries and complaints of customers/prospects over the phone.
Sounding clear and friendly on youjr calls.
Meeting targets.
Working under pressure and keeping your cool when speaking with angry customers.
Setting appointments between the Prospect and the Sales Consultant.
Confirm the meeting as the date approaches.
Reminding both parties of the commitment to ensure the arrangement is successful.
Requirements
18 to 25 yrs old
Physically energetic and fit
Fluent in English & Zulu + 2 other South African Languages
Matric Certificate
Experience working at a call centre.
Excellent verbal and written communication skills.
Ability to gauge client needs.
Charismatic personality.
Address
Gauteng, South Africa
Salary
Basic + Commission